Request a schedule change or vacation

Schedule changes & vacations is where you ask your director to change your child's days. Unlike a free-text note, these are structured requests with dates your director can review and approve. Each request is filed for one child and lands in the director's queue.

Pick the kind of change

When you start a request you choose one of three types:

• Vacation: your child will be away for a date range. You pick a start date and an end date.
• Recurring change: a new weekly pattern going forward. You pick the date it takes effect (and an optional end date), then choose the days of the week the new pattern covers (Mon through Sun).
• One-off: a single day (with an optional end date), for a change that isn't a vacation or a recurring pattern.

File a request

1. Open Schedule changes & vacations. If you have more than one child, pick the child first.
2. Click New request.
3. Choose the kind of change: Vacation, Recurring change, or One-off.
4. Pick the dates. Vacation needs both a start and end date; recurring and one-off requests need a start date and let you add an optional end date. You can't pick a date in the past.
5. For a Recurring change, choose the days of the week for the new pattern. Pick at least one day.
6. Add a note if there's anything your director should know. It's optional and holds up to 1,000 characters.
7. Send it. Your request goes straight to your director.

Track the status

Everything you file shows up under Your requests, newest first. Each request carries a status:

• Pending: still waiting on your director's decision
• Approved: your director approved the change
• Denied: your director didn't approve it
• Cancelled: the request was cancelled

A pending request stays visible until your director decides.

Cancel a pending request

Changed your mind before your director has decided? You can cancel any request that's still Pending. Click Cancel on the request and confirm. Once it's cancelled, your director no longer sees it as waiting. Approved, denied, and already-cancelled requests can't be cancelled.

When to use a note instead

Schedule changes & vacations is for structured, dated requests your director approves. If you just have a question (about days, hours, or pickup) or want to talk something through, send a free-text note instead. See Send a message to your director.

Once you've sent a request, your director reviews and decides on it in their own queue. See Manage schedule requests for how that side works.