Request a schedule change or vacation

A schedule request is a structured, dated ask that your director approves or denies. It's filed for one child. For a question you'd rather talk through, send a note to your director instead.

Open the screen

On the web, open the Schedule requests card on your home screen. The page is titled Schedule changes & vacations. If you have more than one child, pick the child first.

In the app, tap Schedule change on your home screen. The first time, a short sheet asks which weekdays should change, and you tap Send request to send it. On the newer Today screen, press and hold the button until it confirms. Once a request exists, Schedule change opens the Schedule request screen, where you see its status and can cancel it.

File a request

1. On the web, click New request.
2. Choose the kind of change. Vacation is a date range, with a start and an end date. Recurring change is a new weekly pattern: pick the date it starts, an optional end date and the days of the week. One-off is a single day, with an optional end date.
3. Pick your dates. You can't choose a date in the past.
4. Add a note if your director should know something. It holds up to 1,000 characters.
5. Send it. It goes straight to your director.

Follow it

Requests appear under Your requests, newest first. The status is Pending, Approved, Denied or Canceled.

You can cancel a request while it's Pending. Click Cancel and confirm. Once your director has decided, it can't be canceled.

Your director decides in their own queue. See Manage schedule requests for how that side works.