Question a charge
Available on Run and Grow
What to do when a tuition or fee charge looks wrong, and what to send your director.
Your school sets tuition, applies fees and issues refunds, so start with your director. There's no dispute button on a charge. You send a Billing request instead.
1. Find the charge
Open your invoices in the billing portal. See View invoices and pay tuition for the way in. Note the invoice number, the amount, the date, and the line item that looks off.
2. Send a Billing request
- Open Talk to a director. On the web, click New request.
- Choose Billing. On the web it's under What's this about?.
- Write what you expected to pay and what you were charged. Include the invoice number and amount.
- Choose how you'd like to hear back, then send it.
The full walkthrough is in Send a message to your director.
3. Wait for your director
Your request goes into the director's queue. If the charge was wrong, your director refunds it from their side. See Refund a charge for how that works.
If you and your school can't settle it, email [email protected] and we'll look at the record with you.
Related articles
- Send a message to your director
Send a private request to your school's director and follow it until it's handled.
- View invoices and pay tuition
Find your invoices and receipts in the billing portal, reached from Autopay, and what to do if you pay by hand.
- Refund a charge
Refunds are issued from your school's Stripe dashboard, where you can find any charge and return all or part of it.
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Your school's billing policy
See your school's published billing policy and ask a question about late fees, refunds, autopay or withdrawals.
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