Refund a charge

Refunds are issued from your school's Stripe dashboard, not inside Clear Day. Your Stripe account owns every charge a family makes, so it's also where you send money back. This is for directors and school admins.

Open your Stripe dashboard

On a family's billing page, choose Open Stripe dashboard on the Issue refunds in your Stripe dashboard card. In the app, the same card is at the bottom of Family billing, headed Refund a tuition charge in Stripe. The steps to get there, and what to do if Stripe isn't connected yet, are in Find your way around tuition billing.

Issue the refund in Stripe

1. Open the Payments list and find the charge. Stripe opens to your dashboard, not to this family, so search for it.
2. Choose to refund it. You can return the full amount or type a smaller one.
3. Confirm. The money goes back to the family's original payment method, and Stripe takes a few business days to settle it.

A partial refund leaves the rest of the charge intact, so you can come back and refund more, up to what's left.

Fix the schedule first if that was the problem

A refund reverses the charge. It doesn't change the family's billing plan. If the charge was wrong because the plan was wrong, fix the plan in Clear Day first, then refund the charge in Stripe.