Refund a charge

Refunds are issued from your school's Stripe dashboard, not inside Clear Day. Your school runs on a Stripe Express account, and that account owns every charge a family makes, so it's also where you go to send money back. Clear Day no longer brokers refunds itself.

This is for directors and admins only.

Open your Stripe dashboard

You reach the dashboard from a couple of places in Clear Day:

• On a family's billing page, the Issue refunds in your Stripe dashboard card opens it.
• In the app, the Family billing screen carries the same handoff at the bottom.

Tap Open Stripe dashboard. Clear Day mints a single-use login link and opens your Stripe Express dashboard in a new tab (in the app, in your phone's browser). You're already signed in, so there's nothing to log into.

If you haven't finished connecting your Stripe account yet, you'll be told to do that first. See Set up payments.

Issue the refund in Stripe

Once the dashboard is open, find the charge and refund it there:

1. Open the Payments list and find the charge you want.
2. Choose to refund it. Stripe lets you return the full amount or type a smaller number for a partial refund.
3. Confirm. The money lands back on the family's original payment method, and Stripe takes a few business days to settle.

A partial refund leaves the rest of the charge intact, so you can come back and refund more later, up to what's left.

What Stripe shows you

The same dashboard is where your payments, payouts, refunds, disputes, and balances all live. So once you're there for a refund, you can also see payout history and reconcile what's been returned.

A refund only reverses the charge: it doesn't change the family's tuition schedule. If a charge was wrong because the schedule was wrong, fix the schedule in Clear Day first, then refund the charge in Stripe. And if you ever hit a wall, email us.