Draft a reply to a family

When a family writes in, Sunny can write a first pass at your answer. It reads their message and the family's recent history, and you read it, change it and send it. Only directors and admins can do this.

You can make 6 drafts a minute. If you go faster, the button counts down ("Wait 20s" on the web, "Retry in 20s" in the app).

On the web

There are two buttons, and they work on different screens.

• Draft reply sits on an inbound message on a family's timeline, and in a thread. Choose it and the draft drops into the message box. You see "Draft ready. Review it before sending."
• Suggest reply sits by the message box in a family thread. It does the same thing from the whole conversation. If Sunny cannot draft one, you will see "Couldn't draft a reply for this conversation."

On a family's timeline, Send as email opens a Send reply as email box. It shows the draft, with an optional subject that defaults to "Re:" and the original subject. Press and hold the send button and Clear Day emails the parent and logs the reply on the family timeline. You will see "Reply emailed to the parent and logged."

In the app

Open the family, find the inbound message on the timeline and choose Draft reply. The Reply draft screen shows Drafting… and then the draft.

You can change these before you send:

• Channel: Email or In-app. There is no text message option.
• Intent: Reply to answer the message, or General.
• Subject (optional): email only.
• Body: edit freely, up to 20,000 characters.

What this used lists the snippets the draft leaned on. If Sunny thinks the conversation needs a check-back, Follow-up reminder appears already checked, "Remind me to follow up in N days". Leave it on and a follow-up task is created when you send.

If you change the channel or intent, choose Regenerate to draft again. Changing a chip alone does not redraft.

Send it

• Send reply emails the parent and records the reply on the family timeline. The email goes out under your school's name, and a reply from the family goes to your school, not to Clear Day support. It works for Email only. If the family has no email on file, the app tells you to add one, or use Copy.
• Copy puts the text on your clipboard so you can send it another way. For In-app, send from the message thread.

Nothing sends until you choose Send reply.

Other drafts of the same kind

Sunny also drafts replies on its own for families who write in. Rolling out: if you don't see these yet, they aren't on for your school. They show on the inbox row as a dashed "Reply drafted" mark and wait in your drafts. See drafts wait for your team. To stop those, turn off Replies to families under Sunny settings.