Reset your pickup PIN

Your pickup PIN is the short numeric code you key in at your school's check-in kiosk to check a child in or out. It's 4 to 6 digits, and it's tied to your caregiver record at the school. If you've forgotten it, or you just want a fresh one, you can set a new PIN yourself from Settings.

You don't need your old PIN to do this. You set a new one and it replaces whatever was there before, across every child you're a caregiver for at that school.

Before you start

You need a caregiver record at the school to have a PIN at all. If you don't, the reset will tell you to contact your school admin to set one up first.

Reset your PIN

1. Open Settings and choose Reset pickup PIN.
2. Enter a new PIN of 4 to 6 digits.
3. Confirm it, then save.

Because rotating a kiosk credential is a sensitive action, the app asks you to confirm it's really you before it goes through.

The "Verify it's you" prompt

When you save, you'll see a Verify it's you prompt. This is a fresh security check, separate from being signed in.

• Password. Always enter the password you sign in with.
• Authenticator code. If you have two-factor authentication turned on, you'll also enter the current 6-digit code from your authenticator app.

Once you verify, the new PIN takes effect immediately and we send a confirmation email to the address on your account. For security, that email never includes the new PIN itself.

If it doesn't work

• It says it needs a fresh check / verification failed. Re-enter your sign-in password. If you use an authenticator app, make sure the 6-digit code is the current one before it rolls over.
• It says there's no caregiver record at this school. Your school needs to add you as a caregiver before you can have a PIN. Contact your school admin.
• It won't let you try again. For safety, resets are limited to a few attempts per hour. Wait a bit and try once more.

Forgot the password the verification prompt asks for? You can reset it: Change your password.