Download your data

This is for parent accounts. Directors and teachers don't have a self-serve export of their own data. If you need yours, email [email protected].

The export is a zip of the records linked to your children, including attendance, daily reports, incidents, messages and photos. Files that are too large to include are left out, and the manifest inside the zip says why.

Request an export

1. Open Settings, then Download my data. On the web, the address ends in /settings/data-export.
2. Select Request export and confirm. The Reason box is optional and holds up to 500 characters.
3. If a Verify it's you check appears, enter your password, plus your authenticator code if you use one. The request then goes through.

You can make one request every 24 hours, and one runs at a time. While one is building, the button reads Export in progress.

Track it and download

Past requests lists each one, newest first, with a status:

• Pending: queued
• Processing: being built
• Ready: waiting for you. Select Download; the row shows the size and expiry date.
• Failed: the row shows why
• Expired: the download window closed

The list refreshes on its own. On the web you can also select Refresh; in the app, pull down.

A ready export expires after 7 days. If it does, request a new one. A failed export doesn't use up your 24 hours, so you can try again right away. If one keeps failing, contact your director with the reason shown on the row.