Notifications aren't arriving

When a notification goes quiet, it's almost always a permission or a setting, not a message that vanished. Push alerts go to your phone. Some events also send email.

Push notifications

1. Let your phone show them. On your iPhone or iPad, open Settings, then Clear Day, then Notifications, and turn on Allow Notifications.
2. Check Focus. A Focus mode holds alerts back. Allow Clear Day through, or add it as an exception.
3. Check your settings in Clear Day. Open Settings, then Notifications. Make sure the categories you want are on, and look at Quiet hours, which mutes everything except safety alerts during its window. Free and Plus schools have no categories, and there Quiet hours only hold Sunny's pushes. See Notification settings.
4. Look for mutes. A muted conversation stays quiet until you unmute it, under Muted conversations. If it's a ratio alert you're missing, check your Ratio alerts toggle, and ask your director whether the room has ratio alerts muted.
5. Sign out and back in. That registers your phone for push again, which clears up most cases where one device has gone silent.

Incident and head-count alerts always come through, so if you aren't getting those, steps 1, 2 and 5 are where to look.

Email

• Check spam and promotions. If you find a Clear Day email there, move it to your inbox.
• Save our address. Add [email protected] to your contacts.
• Check the address on your account. If it's wrong, change it in Settings under Change email. See Change your email.

Still quiet? Email [email protected] and tell us your device and which alerts you're missing.