Reset your password

The reset works the same for staff and families. You ask for a reset, we email you, and you choose a new password. The email has both a code and a web link, so you can finish wherever you are.

In the app

1. On the sign-in screen, tap Forgot password?
2. Enter your account email and tap Send reset code.
3. Open the email with the subject "Reset your password."
4. Enter the Reset code, choose a new password, and confirm it.
5. Sign in with the new password.

On the web

Select Forgot password on the sign-in page and enter your email. When the email arrives, use its Reset Password button instead of the code.

Choose a new password

It must be at least 8 characters, with a lowercase letter, an uppercase letter and a number. A checklist shows what's left. See Change your password.

Resetting signs out every device, and Clear Day sends a separate "Your password has been reset" email as confirmation. If you didn't ask for that, tell us right away.

The email didn't arrive

Give it two or three minutes, then:

• Check spam and promotions, and search your inbox for "Clear Day."
• Check the address. It must be the exact email on your account. Families: that's the address your school invited.
• Add [email protected] to your contacts.

The code stopped working

A reset code is good for 15 minutes, and a new request retires the old one, so only the newest email works.

If you keep getting asked for an emailed code when you sign in, that's a different thing. See Locked out after too many tries.

We'll never ask for your password by email or phone. Still locked out? Email support from the address on your account.