When the app won't load

A blank screen, a spinner that never stops, an error message: it almost always comes down to one of a few things. Try these in order. Most people are back in within a minute.

1. Check your connection. Open any website in a browser. If that won't load either, the trouble is your network, not Clear Day. Switch from Wi-Fi to cellular, or back the other way, and try again.
2. Update the app. Open the App Store, search for Clear Day, and tap Update if it's there. An old version can stop loading after we ship a release. For smaller fixes we push between store releases, open Settings → About → Check for updates to pull the latest and restart to apply.
3. Force-quit and reopen. Close the app all the way, then open it again: swipe up from the bottom of the screen, pause, and flick the app away.
4. Sign out and back in. Go to Settings, tap Sign out, then sign back in. That gives you a fresh session if your old one expired.
5. Restart your device. A full restart clears the kind of memory snag a force-quit can't reach.

Working offline and staying in sync

Clear Day is built to keep working when your connection drops. When you open the app, your most recent screens load instantly from a cached copy, so you're not stuck staring at a spinner, even before the network responds. If you go offline, a banner appears at the top reading "You're offline. Showing cached data." so you know what you're seeing isn't live yet.

The moment your connection comes back, the app reconnects on its own and refreshes anything that changed while you were away: no manual refresh needed. The banner slides away once you're back online.

Because of this, a blank or stuck screen is almost never a cache problem. Save Clear the cache below for last, and only after the steps above haven't helped.

Still stuck?

If you've worked through the list and the app still won't come up, two more things to try.

It might be us. If your connection is fine and you've worked through the steps above, the trouble may be on our end. Give it a few minutes and try again. Most blips clear on their own. If it doesn't, let us know below.

Reinstall the app. Delete Clear Day from your device and reinstall it from the App Store. Your data lives in the cloud, so nothing is lost when you do.

Still nothing? Email support and tell us your device, your app version, and what's on the screen. A screenshot helps more than anything.