Audiences, templates, and external contacts

Beyond channels and direct messages, Clear Day keeps three things ready before you write: a saved list of who you're talking to, a phrasebook of what you tend to say, and an address book for people who aren't a channel or a parent.

Saved audiences

Build a list once (say, "toddler-room parents" or "this year's alumni") and reuse it instead of hand-picking recipients every time. Any staff member can see and use a saved audience; directors and admins create and retire them. Open one and Clear Day resolves it live, so you see exactly who a message would reach right now, not who matched when the audience was built.

Message templates

Templates are your school's shared phrasebook: the notes you write every week, saved once so nobody starts from a blank box. Any staff member can browse and use a template; directors and admins write, edit, and archive them. Each one is tagged to where it's used, so the right templates surface for the conversation you're actually in.

External contacts

Not everyone you message is a parent or a colleague. External contacts hold your vendors, licensing contacts, and other outside relationships in their own address book, separate from your family and staff directories. Teachers and admins can view and add a contact; only an admin can archive one.

Seeing what actually got delivered

Sending a message and it landing aren't the same thing. Clear Day tracks each message's real delivery state, not just whether it left your school, so you can tell the difference between "sent" and "actually reached them" instead of assuming every send worked.

Where to find these

Audiences and templates live alongside your other messaging tools; external contacts have their own list. See browse your conversations and create and manage channels for where the rest of messaging lives.